SC Cleared IT Service Manager - 5 months Contract - £400/day via umbrella company - Hybrid Newcastle upon Tyne - SCC FLEX CONTRACT The IT Service Manager will ensure IT services run smoothly and meet agreed performance targets. They will work with Digital teams, business stakeholders and external partners to deliver reliable support and a positive user and citizen experience. They will oversee end-to-end service performance, including incident and problem management, reporting and continual improvement, while supporting 24/7 operations and aligning services to business outcomes. Your responsibilities as an IT Service Manager: Work closely with delivery and operational teams to ensure services meet agreed performance targets. Build strong relationships with stakeholders across Digital, Business and third-party suppliers. Lead stakeholder engagement, providing clear service updates and communicating business impact. Maintain service documentation, knowledge bases and transition materials for new or updated services. Support the transition of new applications and services into live operations. Manage Incidents, Problems and Changes in line with Digital policies and ITIL-aligned processes. Ensure effective handling of issues raised across all channels, progressing incidents/tickets with appropriate prioritisation. Record root-cause information, coordinate follow-up actions and contribute to reducing repeat incidents. Produce service reports, maintain incident logs and conduct