Company Description

and Other Stories

offers fashion-loving women a wide range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look. We inspire women to create their own personal style and expression. Our ateliers design diverse collections with great attention to detail and quality, always with modern femininity in mind. Learn more about and Other Stories here.Job Description

As a Department Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected.With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.Responsibilities

Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experienceAnalyse sales data and collaborate with the Store Manager to maximise department performanceLead and motivate a team of Sales Advisors to consistently achieve service and presentation standardsSupport recruitment efforts and ensure effective onboarding and training for new team membersIdentify and nurture future talent, contributing to development plans that support team progressionOversee daily store operations, ensuring efficiency and alignment with brand standardsAct as a brand ambassador, consistently delivering the best possible experience for every customerStep into the role of Store Manager when required, ensuring continuity in leadership and performanceQualifications

Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.Coaching and Development: Experienced in giving constructive feedback and supporting others to grow and improve.Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.Adaptability and Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.Flexible and Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.English language skillsAdditional Information

This is a full-time position with a contract of 39 hours a week in our and Other Stories, Oxford store. Apply by uploading your CV in English as soon as possible.Benefits

We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our HandM Group brands in stores and online. In addition to our staff discount, all our employees are included in our HandM Incentive Program – HIP. You can read more about our HandM Incentive Program here.Inclusion and Diversity

At HandM Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

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