Bodyshop Customer Service Advisor
Monday - Friday | 8:00am - 6:00pm
Westcliff-on-Sea
Up to -40,000 DOE + Performance Bonus

Are you passionate about delivering exceptional customer service in a fast-paced automotive environment? Looking to join a business where your expertise is valued and your contribution truly makes a difference?

MPJ Recruitment is proud to partner with a highly respected and long-established Bodyshop in Westcliff-on-Sea. Known for their attention to detail, and commitment to restoring vehicles to the highest standard, this is a team that takes real pride in what they do, and it shows in their outstanding reputation.

The Role

As a key member of the front-of-house and estimating team, you will:

• Deliver a warm, professional welcome to every customer and visitor
• Create a clean, organised, and inviting reception environment
• Handle incoming calls, emails, and enquiries with efficiency and care
• Liaise confidently with customers, insurance companies, and workshop staff
• Prepare job cards, repair estimates, and invoices with accuracy
• Schedule inspections, estimates, and repair bookings
• Assess vehicle damage and produce detailed, accurate repair estimates
• Work confidently with industry systems such as Audatex

About You

You''re someone who thrives on delivering excellent service and takes pride in getting the details right. You''ll bring:

• Recent experience working within a Bodyshop
• Strong knowledge of accident repair methods, vehicle valuations, and estimating
• Excellent communication and negotiation skills
• Strong organisational skills with the ability to manage multiple priorities
• Confidence using PC systems including Excel, Word, and Outlook
• A proactive, flexible, and customer-first approach

What''s in It for You?

• Competitive salary up to -40,000 (DOE)
• Performance-based bonus to reward your impact
• 28 days holiday (including bank holidays)
• Company pension scheme
• Ongoing training and development opportunities
• A supportive, friendly team culture where you''ll feel valued
• No weekends - enjoy a healthy work-life balance

If you''re a confident, organised, and customer-focused professional ready to take the next step in your career, this is your chance to join a business that genuinely appreciates your skills and contribution.

Apply today and we''ll be in touch promptly!