The technical supervisor will provide support to the complex credit hire unit. They will work directly with the business unit director and technical director. The technical supervisor will be responsible for the supervision, mentoring and coaching of individual complex credit hire file handler. They will be responsible to drive policies and strategies to support the technical progression of file handler and help to achieve technical excellence within the complex credit hire unit in line with client''s SLA''s.Key Responsibilities Supervise up to 6 complex credit hire file handler in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained. Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise. Assist with pre audit assessments of all files chosen for external client audits and internal audits for complex credit hire as and when needed. Identify any training requirements and to feedback to the appropriate team leader and technical director Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal. Responsibility to develop all new starters to achieve their first financial authority within 6 months of joining Keoghs. Manage individual file handler on a performance improvement plan when relating to technical issues. Consistently achieve against personal targets and objectives, set by the business unit director and technical director. Handle a c