Revenues and Benefits Customer Service Advisor
Sittingbourne, Kent
Temporary 16 weeks
Monday - Friday (30 hours)
-16.09 PAYE

Social Housing Experience Needed

Daniel Owen are proud to be representing a well-known company based in the Sittingbourne, Kent area who are looking for a highly skilled Revenues and Benefits Customer Service Advisor to join their team.

Duties - Revenues and Benefits Customer Service Advisor

• To answer phone calls relating to Revenues & Benefits in a timely manner, always ensuring high levels of customer To interpret queries/problems that are generated by customers in order to generate solutions to meet their needs whilst the customer is on the phone with you
• Promote and encourage self service and online services, including ebilling and client wide notifications, whilst recognising vulnerability and where there may be the need to support residents through their enquiry
• To ensure confidentiality of all evidence/information held on all systems accessed
• Ensuring customer data is up to date, this includes correct spellings of names, adding first names to accounts/profiles, email addresses and telephone numbers
• Through active listening and conversation have an awareness of other support and benefits/assistance that customers may be entitled to and signposting customers as appropriate
• Responsibility for recognising signs of fraudulent claims, understand what key information should be recorded and following the correct referral process
• To apply operating standards when responding to each enquiry and to follow the clients complaints procedure when appropriate Tasks to be carried out with customer on the phone include:
• Setting up Tax arrangements and payment plans for customers
• Reprofile Tax accounts to ensure instalments are correct
• Make changes to customers payment method and instalment due dates as well as taking payments and signposting to self service
• Set up direct debits
• Send copy bills on request