Deputy Head of Trade Documentation and Services 50,000- 55,000 Permanent Central London Hybrid, 3 days in the officeMerrifield Consultants are delighted to be partnering with a networking and business support organisation to recruit a Deputy Head of Trade Documentation and Services. This is a fantastic opportunity to join a respected institution playing a pivotal role in supporting UK businesses trading internationally. You will lead a high-performing team and help shape the future of documentation services.Summary of the Role: Lead daily operations and team management across a broad range of trade documentation services. Drive process improvement, compliance and customer service excellence. Support strategic service development while acting as deputy to the Head of Department.Details of the Role:Location: Central London Salary: 50,000 - 55,000 per annumContract: Full-time, permanentTeam size: 13 direct reportsResponsibilities:Line manage and develop a team responsible for issuing trade documentation, ensuring high standards and regulatory compliance.Maintain service quality, monitor KPIs, and support ongoing workflow improvements.Lead recruitment, onboarding, and performance reviews in collaboration with supervisors.Liaise with internal teams (IT, Finance, etc.) and external stakeholders including software providers and industry regulators.Support system upgrades, user testing, and the rollout of new digital documentation services.Take an active role in risk management, inc