Role: 3rd Line Support Engineer and Team LeadLocation: London (Hybrid Working)Salary: Up to £50,000Benefits: Hybrid working, training and certifications, career progression, collaborative culture, exposure to enterprise technologiesOur client, a growing Managed Service Provider, is looking to hire a 3rd Line Engineer / Team Lead to support and develop their expanding technical support function.This role will act as a senior escalation point across the support team while also providing day-to-day leadership and guidance to the 3rd line engineering function. You''ll play a key role in ensuring high service standards, resolving complex technical issues, and supporting the ongoing development of the wider technical team.Working within a fast-paced MSP environment, you''ll support businesses across a broad range of technologies including Microsoft 365, cloud platforms, infrastructure, cyber security, networking, and disaster recovery solutions. This opportunity is well suited to a technically strong engineer looking to combine hands-on project and support work with team leadership responsibilities.What you''ll doAct as the primary escalation point for complex 3rd line technical issuesLead and support the 3rd line engineering team across daily operations and technical deliveryTroubleshoot and resolve advanced infrastructure, cloud, networking, and security incidentsSupport and maintain Microsoft 365, Azure, virtualisation, backup, and server environmentsAssist with project delivery