Job Title: IS Support Analyst (2nd Line Support)Location: Morpeth, NorthumberlandSalary: 30,000- 32,000 per annumAre you a skilled IT professional looking to take the next step in your support career? We''re seeking a proactive and technically capable IS Support Analyst to deliver expert second-line IT support across Laboratory, Packaging, and Pharmaceutical manufacturing environments.About the Role:As an IS Support Analyst, you''ll act as a vital link between the IT Helpdesk and end users working in highly regulated GxP environments. You will troubleshoot issues, maintain system integrity, and ensure minimal downtime of business-critical and validated systems. This role is key to supporting seamless operations in both laboratory and production settings.Key Responsibilities:Provide second-line IT support for end users across regulated operational areas.Troubleshoot and resolve complex software, hardware, and infrastructure issues.Support and maintain validated workstations, instrumentation PCs, and specialized systems like LIMS, SCADA/HMI, and PLC-integrated devices.Collaborate with infrastructure teams and vendors to resolve escalated issues.Ensure compliance with Computer System Validation (CSV), GxP, and 21 CFR Part 11 standards.Document support activities accurately using the IT helpdesk system.Deliver technical onboarding and system usage training to end users.Proactively recommend improvements to enhance system reliability and user experience.Required Skills and Qualifi