Are you looking for a role that will combine your travel knowledge and expertise with your administration skills? If so, my client is looking for a talented Online Booking Administrator to join their passionate team in this extremely interesting role.Purpose of the Role:The Online Booking Administrator will work as part of a team to ensure that our online bookings are correctly administrated and accurately loaded into our back-office system. Part of this role is to quickly and efficiently identify, resolve and process any potential issue and correct as appropriate.Key Responsibilities: Identifying issues and reporting through to the correct internal channels in order to resolve the route cause of a problem Understanding customer needs through effective questioning Utilising multiple supplier systems in order to re-book customers holidays Process customer payments securely and accurately Loading accurately into our back-office system Ensuring all information obtained, inputted, and verified is accurate at all times Strive to deliver exceptional customer service Build and develop key relationships for repeat customThe Person: Essential Knowledge, Skills and Abilities: At least 1 year''s retail travel knowledge Travel agency or Tour Operator call centre experience Experience of working in a fast-paced environment Knowledge of supplier websites Computer competent to book holidays swiftly and efficiently World and Excel knowledge Proficient in packaging multiple products together