Key responsibilities: Understand customer business and IT processes to shape solution architecture.Engage with stakeholders to capture stated and unstated requirements and assess alignment with ServiceNow capabilities.Define architecture and solution designs for new HRSD/ITSM implementations and enhancements.Lead design activities for ongoing maintenance and improvement of existing ServiceNow applications.Ensure solutions meet agreed security, audit and compliance requirements.Provide architectural guidance and thought leadership to customers and teams.Share best practices and mentor teams on ServiceNow development and design standards.Support application implementation and testing methodologies.Ensure alignment between business requirements, technical solutions and platform strategy. Essential Experience: Strong experience across ITSM and HRSD ServiceNow modules.Hands-on experience configuring and customizing HR Service Delivery applications, including HR Case Management, HR Knowledge Management, Employee Service Center, Enterprise Onboarding andamp; Transitions, Employee Document Management and HR Performance Analytics.Integration experience with major HRIS platforms (eg, Workday, SAP SuccessFactors).Experience delivering ServiceNow support, maintenance, migrations, upgrades, integrations and implementations.Ability to design technical solutions from customer requirements and translate into functional specifications.Strong understanding of ITIL processes with ability to map