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Assistant Store Manager

role at

Lindt and Sprungli UK

A Little Bit About LindtWe are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR and GOLD BUNNY. We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

How you could help us to Enchant the World with ChocolateWe are delighted to announce that we have a brand-new store opening this Autumn in Richmond Upon Thames and we are looking for an Assistant Store Manager to be part of our incredible team.

In This Role You Will

Support the store management team towards the accomplishment of the retail plan

Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies

Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day

Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action

Where you’ll be based

This role is based in our brand new Richmond Store and is 40 hours per week.

Key Responsibilities

Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward

Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets

Track store KPI’s, identifying opportunities and risks, supported by a clear course of action

Align with line manager on action plans from store performance reviews

Collaborate with line manager on opportunities for key trading periods

Support line manager in monitoring store expenditure and cost budgets, whilst ensuring that staffing is optimised to meet business demands

Delivering and Developing Operational Excellence

Maintain a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store

Implement and manage audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.

Complete online Health and Safety tools and take associated actions to ensure compliancy and a safe working environment for all

Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and resolution of issues in a timely manner

Escalate issues to appropriate team when necessary in a timely manner

Effectively manage your time to ensure all deadlines are met and full compliance is achieved

Delivering Outstanding Premium Visibility and Communication with our Customers

Empower a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition by living the values and personally demonstrating how to foster a customer centric-culture

Embrace the Global Retail Mystery shop program using the results to recognise strengths and share best practice whilst identifying skill gaps and training requirements

Execute in-store marketing activities and monthly visual merchandising plan to company standard

Stay informed of current trends and contribute to weekly Competitor Watch of the local market place

Understand and actively anticipate consumer needs and goes the extra mile to delight customers

Leading for an Inspiring Place to Work

Support a shared vision by communicating clear goals, and fostering a positive and rewarding work environment, through set objectives

Develop skills and capability in the store team and maintain a culture where they never want to stop learning, empowering others to meet their goals

Support the store team in achieving PDP objectives

Conduct monthly 1-2-1s with feedback, leveraging coaching style where appropriate to guide your store teams’ performance

Support in recruiting passionate and driven individuals who will complement the team and are Lindt brand ambassadors

Partner with line manager to resolve performance issues in a timely manner, utilising Area Manager and HR support where necessary

Communicate effectively between stakeholders and all depts of the business

What Experience You’ll Bring

Proven management experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer

Proven track record of contributing to the management of high performing teams to include an understanding of people leadership (talent development, succession planning, recruitment and disciplinary processes etc.)

Numerate with good analytical and IT skills

A highly motivated self-starter, with a drive for results

Excellent interpersonal skills, able to build relationships and influence at all levels

An infectious can do attitude – ready to try new things and enthuse everyone you meet

Being yourself every dayWe want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DEI strategy.

Living our values everydayAt Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

What You Can Expect From UsIn return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including; competitive salary, bonus, pension, life cover, chocolate allowance, chocolate give-aways, chocolate discount, £100 personal incentive, birthday day off and so much more!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Food and Beverage Manufacturing

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