The Role We re looking for an organised, relationship-driven Assistant Customer Experience Manager on a 6-month FTC to join the business with super-high standards making sure every Mount Anvil home is ready for handover, so our customers first day feels effortless. You ll have at least 12 months customer-facing experience ideally from construction, a housing association or a main contractor background, though hotel, motor, or retail industry backgrounds are also welcome. Competence with online data or booking systems is essential; Salesforce experience and a second language (Mandarin or Turkish) are great extras. You re calm under pressure, firm but fair with suppliers, respectful with customers, and above all else organised In this role, you ll be a key part of our growing Customer Experience team as two major London schemes Verdean and One Clapham Junction reach their completion phases. You ll coordinate the end-to-end process that turns a unit into a home, working with on-site teams, Lettings, Managing Agents, furniture suppliers, and snaggers to keep everything on track. From booking appointments and tracking inspections to registering properties, sending concierge emails, and updating Salesforce, you ll keep every detail moving. You ll reply to all stakeholders the same day, support our world-class NPS, and gain exposure to teams across Site, Sales, and Interior Design. You ll report into Laura (Head of Customer Experience) and join a supportive team that knows the impor