Role: Automation EngineerLocation: London (Hybrid Working)Salary: Up to £38,000 + bonusBenefits: Bonus, private healthcare, enhanced leave, share plan + moreOur client, a leading organisation within the technology and managed services sector, is hiring an Automation Engineer to enhance Service Desk operations through intelligent automation.This role offers the opportunity to design and implement automation solutions that directly improve efficiency, reduce manual workload, and elevate the end-user experience across IT services.What you''ll doIdentify repetitive Service Desk tasks and bottlenecks suitable for automationDesign, build, and deploy automation workflows aligned to business and compliance requirementsDevelop and manage RPA solutions to automate ticketing, notifications, escalations, and maintenance tasksMonitor and optimise automation performance, ensuring reliability and accuracyCollaborate with IT stakeholders to gather requirements and deliver scalable solutionsYou''ll work closely with Service Desk teams, IT stakeholders, and wider business units to drive continuous improvement through automation.What we''re looking forExperience within Service Desk environments and ITSM frameworksHands-on expertise with RPA tools and process automation designStrong scripting skills (e.g. PowerShell, Python or similar)Ability to translate business processes into technical solutionsStrong communication and stakeholder engagement skillsThe ideal candidate will bring a proactive mi