An exciting opportunity has arisen for a Service Advisor to join our Out Of Hours team at Hampshire County Council. Are you looking for a challenging and diverse role working as part of a friendly and supportive team, with an opportunity to make a real difference? The Role: Provide the first point of contact for telephone callers and electronic referrals to Children''s and Adult Services. This will involve providing information or advice, arranging for delivery of prescribed services or passing the caller to the appropriate person or team for a comprehensive need assessment. Please note, our office base is currently in Fareham but will be moving to Havant. What you''ll do: Screening all incoming calls and electronic requests to the service, identifying the needs of the caller/requester and determining the most appropriate response in consideration of Childrens and Adult Services policies and protocols. Providing advice regarding social care services by quickly and accurately looking up information and conveying details of other sources of assistance Taking, recording and passing on accurate messages or connecting the calls Making an assessment to ascertain callers eligibility for a social care service using category guidelines. Ensuring that services are provided, either directly at the point of service desk or via other service areas according to the clients need. Managing the necessary levels of escalation where appropriate response has not been received, including advi