Your new company This opportunity is with Birmingham City Council, the UK''s largest local authority, where you will be joining as a TA Support Officer on a three-month contract. The role is full-time, working Monday to Friday for 36.5 hours per week. You will be based at Magnolia House, Highgate Street, Birmingham, B12. The position involves travelling across Birmingham to meet service users and conduct property inspections, so access to your own vehicle is essential, along with business insurance if not already in place. An enhanced DBS check is required, which will be arranged for you free of charge by Hays. Your new role As a Temporary Accommodation Support Officer, you will be responsible for supporting service users in temporary accommodation. Your duties will include conducting property inspections, meeting with customers, issuing and explaining licence agreements, and assisting them with housing benefit applications. You will play a key role in ensuring that individuals and families receive appropriate support and guidance during their housing journey, helping them to maintain their accommodation and access the benefits they are entitled to. What you''ll need to succeed To succeed in this role, you will need strong interpersonal skills, a good understanding of housing support services, and the ability to work independently across various locations. You must be comfortable conducting property inspections and engaging with service users in a professional and empathetic