Service Desk Analyst Location: Motherwell, ML1 Salary: £25,000 per annum (depending on experience) Contract: Full time, Permanent Do you have experience of technical troubleshooting within a fast-paced professional environment The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role you will be responsible for providing a range of remote and deskside support to all users; resolving both software and hardware related issues and managing the hardware deployment and returns. This is a varied role where you will have a range of responsibilities including: Deploying and managing mobile devices and laptops, ensuring compliance with MDM (Intune) and installation of required business software, security tools and updates. Maintaining ICT asset registers, including mobile numbers, device locations and warranty records; coordinate delivery and returns with staff and suppliers. Providing Service Desk support, resolving hardware, software, mobile, printer, telephony (BT Cloudworks) and network issues, including on-site support where required. Deploying and managing applications across Android and Windows devices via Intune. Creating and managing user accounts, permissions and dynamic groups across M365, Azure, Entra ID and Exchange Admin. Monitoring and remediating security vulnerabilities through the Sophos security console. Liaising with external ICT providers to troubleshoot infrastructure issues. Supporting ongoing ICT operations using M