Lead Property Management Officer Islington Temporary Full Time Summary An excellent opportunity has arisen for an experienced Lead Property Management Officer to join a respected Housing Association in Islington, providing expert oversight of leasehold and shared ownership properties while leading on managing agent relationships, service charges, and major works compliance. THE ROLE As Lead Property Management Officer, you will coordinate and oversee property management services delivered by third-party managing agents, ensuring high standards of compliance, financial control, and customer service across leasehold and shared ownership homes.Lead and manage relationships with external managing agents across the portfolioScrutinise service charge, ground rent, reserve fund invoices and third-party budgetsOversee Section 20 consultation processes and monitor major works projectsAct as the main point of contact for leaseholders and shared owners, providing clear advice on leases and responsibilitiesSupport finance teams with year-end accounts, balancing charges, and statutory noticesMaintain accurate leasehold, service charge, and major works records and databasesInvestigate and resolve complex complaints, including liaison with the Housing Ombudsman and First-Tier Tribunal casesTHE CANDIDATE The successful candidate will have previous experience in a similar leasehold or property management role within a Housing Association, local authority, or managing agent environment.Strong