3rd Line IT Engineer (Technical Account Manager) Join Our Expert TAM Team Ringwood (BH24) Up to £39K and Great Benefits Are you a seasoned 3rd Line IT Engineer looking to take your technical career to the next level? Do you enjoy solving complex problems, building strong client relationships, and shaping technical strategy? If so, entrust IT Group wants to hear from you. We re expanding our Technical Account Manager (TAM) Team, and we re looking for a confident, customer-focused engineer with a solid background in infrastructure, cloud services, and endpoint management. This role goes far beyond support you ll be a trusted advisor and project leader for your clients. What s on Offer? Competitive salary of £36,000 - £39,000 (based on experience) Office based, with some travel to client sites required Supportive team environment we value clear thinking, kindness, and collaboration 22 days annual leave Real variety work with different clients and solve a wide range of technical challenges Professional growth we ll support your development every step of the way Key Responsibilities of the 3rd Line IT Engineer: Acting as the technical lead for a portfolio of clients, owning their long-term technical roadmap Delivering 3rd line support (including on-site visits within your region) Designing and documenting technical solutions and infrastructure upgrades Leading complex escalations from the Service Desk, providing in-depth troubleshooting and resolution Planning, managing, and ex