Customer Services Team LeaderLocation: Cowes, Isle of WightSalary: 40-49K plus benefits to include: pension with company contribution, death in service cover, bonus, healthcare, 25 days holiday plus bank holidays with increments based on length of service, excellent career opportunitiesA leading software solutions company seeks a Customer Services Team Leader to drive world-class support for its global clients.In this role, you''ll lead a dedicated team, manage customer service activities, and continuously improve service quality and internal workflows. You''ll also work closely with stakeholders across the business and guide on escalated customer issues.Key Responsibilities:Lead and develop the Customer Services TeamCoordinate support activities and prioritise tasksMonitor KPIs and service levelsDrive process improvementsSupport international customers and projectsRequirements:Degree in engineering, software, or related fieldCustomer service experience in a software environmentStrong leadership and communication skillsProficiency in Microsoft OfficeExcellent organisational and problem-solving abilitiesBonus if you have: Project management experience or knowledge of automation/software development.Apply now and take the next step in your leadership career!Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with