Housing Support Worker - Harlow

Location: Harlow, Essex

Contract Type: Temp to Perm

Hours: Full-time, 40 including 5 hours lunch unpaid (shift work including weekends, early 7am-3pm / late 12:30-8:30pm, with 1 weekend in 4)

Pay Rate: -15.21ph PAYE / -20.08ph Umbrella

Nacro are excited to introduce Essex NEST (Nacro Education Support and Transition), a new support provision focused on empowering young people aged 16-21. We are looking for Housing Support Workers to join our team in Harlow.

You''ll manage your own caseload, supporting service users from entry through to independence. Working under a trauma-informed approach, you''ll provide the right help at the right time to young people, care leavers, and vulnerable young parents.

• Develop and deliver personalised support and safety plans with young people.
• Support with housing, benefits, financial concerns, employment, training, and offending behaviour.
• Liaise with offender managers, housing teams, and external agencies to provide cohesive support.
• Maximise rent collection, ensuring benefit claims are submitted/maintained and arrears minimised.
• Carry out regular monitoring, reviews, and updates in line with contract requirements.
• Report maintenance issues and ensure properties are safe and well-maintained.
• Lone working is required; no work from home.

• Full UK driving licence, own vehicle, and valid business insurance - essential.
• Previous support work or criminal justice experience desirable but not essential.
• Ability to work shifts and weekends as part of a rolling rota.
• Enhanced DBS check (Children & Adults) required.
• Ability to travel across the county (mileage claimable from nearest Nacro office).

• Young people (16-17) at risk of homelessness.
• Care leavers (18-21).
• Vulnerable young parents (up to 21).
• Other vulnerable young people (18-21).