Divisional Director London / MidlandsRole OverviewThe Divisional Director oversees the strategic direction, operational delivery, and financial performance of the account for Integral UK, ensuring exceptional client service and sustainable business growth.Key ResponsibilitiesProvide strategic leadership across the account, aligning with both Integral UK''s business objectives and client expectationsManage client relationships at senior level, serving as the primary point of contact for escalated issuesOversee operational delivery across multiple sites/regions, ensuring compliance with SLAs and KPIsLead and develop a high-performing team of operational managers and support staff (circa 250)Drive financial performance including PandL responsibility, budget management, and revenue growthImplement continuous improvement initiatives to enhance service delivery and operational efficiencyEnsure compliance with health and safety regulations, quality standards, and industry best practicesIdentify and pursue new business opportunities within existing client relationshipsCollaborate with other divisions and support functions within Integral UKQualifications and ExperienceExtensive experience in facilities management or property services, with proven leadership in managing large accountsStrong commercial acumen with track record of PandL managementExperience in stakeholder management at senior/executive levelRelevant industry qualifications (e.g., BIFM, IWFM, RICS)Proven ability to lead and develop teams in a multi-site environmentExcellent communication, negotiation, and presentation skillsAdditional InformationThe role may require travel to various client sites across the UK

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