Customer Care and Marketing Assistant Stanford Le Hope up to £30,000 Monday to Friday 8 00 Be the driving force behind exceptional customer experiences! As the Single Point of Contact, you''ll not only ensure seamless order processing and swift issue resolution but also play a key role in enhancing customer relationships and strengthening brand loyalty. Your proactive approach fosters trust, drives engagement, and supports business growth. Beyond customer service, you''ll contribute to marketing efforts ensuring cohesive messaging, promoting products effectively, and enhancing the customer journey. This is your chance to make a real impact, delivering operational excellence while helping to elevate the brand! Key Responsibilities: Customer Service: Manage order intake and processing efficiently Ensure accurate and timely order fulfilment Anticipate potential delays or issues and take proactive actions Communicate order updates and propose alternative solutions if needed Coordinate with logistics and supply chain for smooth operations Handle special requests and customised orders Follow up on deliveries, particularly during peak seasons Relationship Management: Act as the dedicated point of contact for customers and sales teams Build strong relationships to enhance customer satisfaction and loyalty Resolve customer complaints effectively, escalating when necessary Optimise CRM usage and internal processes for account management Support upselling by providing accurate prod