We are seeking a dedicated Customer Service professional to join our team in Southampton on a temporary basis. The role involves providing exceptional support, ensuring customer satisfaction and efficient service delivery.Client DetailsThe company is a small-sized organisation, committed to delivering excellent service and maintaining high standards in its operations. They pride themselves on a supportive work environment and a focus on customer satisfactionDescriptionRespond to customer enquiries promptly and professionally via phone, email, or other communication channels.Process and manage customer orders accurately within the required timeframes.Provide clear and effective communication to customers regarding products, services, and delivery updates.Collaborate with internal teams to ensure customer needs are met efficiently.Maintain accurate records of customer interactions and transactions.Handle customer complaints with care, ensuring a positive resolution.Monitor and report on customer feedback to improve service quality.Support administrative tasks within the secretarial and business support department as required.ProfileA successful Customer Service professional should have:Previous experience in a customer service or administrative role.Strong communication and interpersonal skills.Proficiency in using standard office software and systems.A proactive approach to problem-solving and attention to detail.The ability to manage multiple tasks and prioritise effectively.