ABOUT AETHOS LONDON SHOREDITCHWe have many exciting opportunities at Aethos Hotels first European hotel,Aethos Hotel London Shoreditch.Unique to London, Aethos Hotel London Shoreditch offers a blend of Shoreditchs creative energy with Aethoss ethos of simple luxury.As an established brand, we can offer growth and development, alongside the opportunity to travel.Aethos Hotel London Shoreditch is proud to be a Caterer Top 30 Best Place to Work in Hospitality 2024 organisation.If you are passionate about hospitality and want to work with an award-winning hotel then we want to hear from you!At Aethos Hotel London Shoreditch, we celebrate diversity and are committed to building an inclusive working environment for everyone.BENEFITS OF JOINING OUR TEAM£1500 Recommend a Friend SchemeHealth Assured and Wisdom app, our 24/7 employee assistance programme with access to a health and wellbeing resources, and a variety of great discounts!Access to Wellable

a physical wellbeing app including company wide challengesWe are proud to be a Reproductively Responsible employer, offering our employees at-home hormone and fertility testing and telemedicine with HertilityFinancial wellbeing support, including access to WagestreamGlobal career progression and taskforce opportunities within Aethos Hotels and Restaurants

Europe, USA, Asia, Middle East and many more to come!Up to 33 days holiday a year (increasing with length of service)Exciting learning and development programmes to help progress your career, including apprenticeships and career mappingAn amazing overnight Guest Experience here at Aethos Shoreditch for you and a guest, including dinner in the stylish Aethos BarWellness benefits and initiatives, including discounted wellness treatments in our relaxing Aethos SpaMental Health First Aiders within the team to offer tailored supportSeason Ticket Loan, Cycle to Work and discounted Gym membershipsCelebrations of success, peer recognition and monthly giftingAnnual festive and summer social events, charity fundraising days and committees to join, including paid volunteering daysTHE ROLEThe Duty Manager is the go-to person for keeping our daily frontline operations running like clockwork. Youll make sure standards are met, revenue is boosted through smart strategies, and any guest curveballs are handled on the spot

leaving smiles all around. Always in the know about whats happening across Front of House, youll look for fresh ways to innovate and raise the bar. Most importantly, youll make sure every guest feels genuinely cared for, spotting and fixing potential issues before they even have a chance to appear.Your tasks will include but will not be limited to:Lead the Front of House day-to-day: standards tight, service smooth, and a visible presence on the floor.Own the guest journey: greet warmly, anticipate needs, and ensure no one leaves unhappypersonally drive recovery and follow-up.Grow revenue the right way: upsell/cross-sell, optimise reservations and walk-ins, and promote concierge activities without denting satisfaction.Keep the numbers tight: process payments to PCI and brand standards, reconcile cash/non-cash ledgers, and flag/mitigate credit risk.Take ownership of enquiries: oversee the team monitoring calls/emails within 24 hours and see every request through to completion.Run the rooms like a pro: align allocations with preferences and forecasts; manage no-shows, pre-regs, cancellations, and late bookings with Reservations and billing up to date.Be the team engine: ensure smart staffing, lead crisp pre-shift briefings, coach upselling, and give timely, documented feedback.Lock down compliance: control master keys, keep Front of House tidy and eco-minded, and stay alert on safety/security.Elevate VIPs: capture and communicate preferences, ensure amenities pre-arrival are placed, and coordinate with Housekeeping for flawless requestsClose the loop: investigate post-departure complaints (including billing) and keep guests informed until resolution.ABOUT YOUWarm, approachable, and confident personality that makes guests feel instantly at ease.Front of House leadership experience (1+ year as supervisor/Duty Manager or similar) in a 5-star and/or lifestyle property.Guest-first mindset: handle complaints and billing issues end-to-end with fast, fair resolutions.Revenue focus: upsell/cross-sell confidently, optimise reservations and walk-ins, basic yield awarenessSystems savvy: MEWS PMS, Unifocus, Revinate; quick to learn new tools.Financial control: accurate cash handling, reconciliations, payment gateways; PCI-DSS aware; night-audit basics.Operational know-how: room inventory/allocations, overbooking, no-shows/pre-regs; tight coordination with Housekeeping and Reservations.Team leadership: run sharp briefings, coach upselling and SOPs, give timely, documented feedback.If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today!All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.

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