Customer Service SpecialistHayes, MiddlesexSalary £31,00012-month fixed-term contractFull-time (40 hours per week, shifts between 08 00, Monday Sunday) Immediate start!The OpportunityWe re looking for a proactive and customer-focused Customer Service / Aftercare Specialist to join a busy and growing customer service team. This is a key role focused on supporting customers following delivery, ensuring a positive experience and reducing returns through excellent service and product guidance.You ll be speaking directly with customers, providing reassurance, resolving issues, and gathering feedback to continuously improve the customer journey.About You Proven experience in a customer service or aftercare role Strong communication skills, both written and verbal Confident handling challenging conversations with empathy and professionalism Highly organised with strong attention to detail A natural problem-solver who can get to the root of issues quickly Comfortable working both independently and as part of a team Adaptable, proactive, and keen to improve processes Key Responsibilities Make outbound calls to customers following product delivery to ensure satisfaction Support customers considering returns, providing guidance and solutions Handle inbound queries via phone, live chat, and digital channels Resolve customer issues efficiently, from initial contact through to resolution Manage returns, refunds, and delivery-related concerns Maintain accurate records using internal syst