Senior Digital Product ManagerContract: Inside IR35Start: ASAPLocation: London - onsite 1 day per week Role OverviewWe are looking for a Senior Digital Product Manager to lead key customer-facing digital journeys across web and mobile. You will shape product direction, prioritise delivery, and work closely with design, engineering, data, and business stakeholders to deliver measurable improvements for customers and the business. This is a hands-on role for someone comfortable working in complex environments, making confident decisions, and driving delivery in a fast-paced digital organisation.Key ResponsibilitiesOwn the product strategy, roadmap, and backlog for a defined digital product areaIdentify customer and business problems and translate them into clear product opportunitiesWork cross-functionally with engineering, design, CX, and data teams to deliver outcomesPrioritise work based on value, effort, risk, and feasibilityUse insight and data to improve self-serve journeys and customer experienceDefine success measures and track performance against KPIsCommunicate clearly with stakeholders and senior leadersEssential SkillsStrong experience in digital product managementProven experience delivering customer-facing web or app journeysGood understanding of self-service, account management, and digital service designAbility to balance customer needs, commercial priorities, and technical constraintsExperience working in cross-functional teams with designers, engineers, and an