IT Support months ++Predominantly on site in Reading - some hybrid work+ 30- 35 ph+Inside IR35Role overviewYou''ll work closely with a small, experienced group of IT professionals providing high-quality, customer-focused IT support to end users across the EMEA region.The role is hands-on and varied. Support is delivered face to face, remotely, and through collaboration with global IT teams. You''ll handle day-to-day support, contribute to projects, and help keep our office and user environments running smoothly.We''re looking for someone who enjoys solving problems, cares about user experience, has a "can do / can learn" attitude and wants to keep learning as technology evolves.What you''ll do Provide professional, friendly IT support to end users, both onsite and remotely Manage incidents, requests, and tasks through ServiceNow, Microsoft Teams, and email Resolve hardware, software, and connectivity issues across Windows, macOS, and mobile devices (primarily iOS) Perform IMAC activities such as new starter setups, desk moves, equipment swaps, and decommissioning Support office IT operations, including meeting rooms, peripherals, and shared spaces Assist with local and regional IT projects, from office changes to infrastructure refreshes Ship / Send equipment via courier services as and when required Contribute to documentation and knowledge articles to improve support quality and consistency Provide remote hands support when required, including basic datacentre or comms-room