ServiceNow Technical Delivery Consultant/Developer - Drive Global IT Service Excellence - Permanent - Hertfordshire - up to £80k + Good BenefitsAre you a skilled ServiceNow Technical Delivery Consultant/Developer ready to make a real impact? Join our client''s dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management (ITSM) systems used globally by internal teams, customers, and partners.Leveraging ITIL principles, you''ll help deliver, measure, manage, and improve IT infrastructure support services through our powerful ServiceNow platform. We''re looking for someone who can implement these tools effectively and consistently, ensuring high-quality delivery for our customers.Your Mission: Tackle complex incident and problem management to meet business needs.Deliver timely fixes through configuration and code development.Ensure smooth incident escalations following company procedures.Manage and deploy application and plugin upgrades (eg, Team Connect, CISCO Smart Bonding) to maintain platform consistency.Perform patch testing, maintenance, and platform performance monitoring.Collaborate with Development and GIS teams on analysis, documentation, and reporting.Quickly adapt and contribute effectively within dynamic team environments.Proactively identify and address your own development needs.Mentor less experienced colleagues, promoting consistent standards.Champion technical and behavioural excellence within the