Head of Client Services - Italian Speaking

Head of Client Services - Italian Speaking

Our client is a leading provider of ESG and sustainability solutions, trusted by top-tier financial institutions across Europe. They deliver high-quality ESG data, ratings, impact analytics, and regulatory reporting services to support sustainable investment strategies for Wealth Managers, Asset Managers, Investment Banks, and Asset Owners. As the firm continues its ambitious growth journey, it remains committed to nurturing talent and shaping the future of sustainable finance.Position OverviewThis is an exciting opportunity for a driven and strategic professional to lead and build a newly established Client Services function. Reporting to the Head of Business Development, the Head of Client Services will play a pivotal role in enhancing the firm’s client engagement model, supporting the Sales, Product Specialist, and ESG teams, and ensuring exceptional service delivery to a growing base of institutional clients across the UK and EMEA.The ideal candidate will combine strong leadership skills with operational excellence. This is a senior position offering significant exposure to cross-functional teams, direct client interaction, and the chance to shape scalable solutions and internal best practices to support further business expansion.Key Responsibilities· Team Leadership: Build, lead, and mentor a dedicated Client Services team, fostering a culture of ownership, efficiency, and continuous improvement.· Client Engagement: Act as a senior point of contact for complex client requests; ensure timely, clear communication and outstanding client satisfaction.· Sales and Product Support: Partner with Sales and Product teams to provide pre- and post-sales support, coordinate ESG and data-related client queries, and strengthen client-facing communications.· ESG and Methodology Liaison: Collaborate with ESG Research teams to resolve complex regulatory and sustainability queries with well-contextualised responses.· Technology Collaboration: Work closely with the Technology team to design and deliver scalable, tech-enabled solutions such as automated reporting, ticketing systems, and client dashboards.· Processes and Documentation: Develop standard operating procedures, maintain clear internal documentation, and deliver training materials to ensure consistent client interactions.· Training and Knowledge Sharing: Lead internal and external training initiatives to keep clients and teams up to date on ESG platforms, data solutions, and product developments.Qualifications and Skills· Minimum 6–8 years’ experience in client services, sales support, or operational roles within financial services, data services, or financial technology.· Demonstrated leadership skills with experience managing junior staff or building a new function.· Excellent communication, stakeholder management, and problem-solving abilities.· Collaborative mindset with experience working alongside technical teams to deliver client solutions.· Organised and analytical, with the ability to manage multiple workstreams in a dynamic environment.· Proficiency in Microsoft Excel and PowerPoint; familiarity with Python or databases is an advantage.· Fluency in English and Italian is required.Seniority level

Seniority level

DirectorEmployment type

Employment type

Full-timeJob function

Job function

Business Development and SalesIndustries

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