We are looking for a Customer Interface Position / Senior Account Management to work in a busy manufacturing environment at our Derby site. Working hours: 37.5 hours, Monday to Thursday 8.00am to 4.45pm (WITH 30 minutes unpaid lunch), Friday 8.00am to 12.30pm Salary: £50,000 to £60,000 Benefits: Competitive pay Pension Holidays Long Service awards Death in Service Purpose of role and accountabilities: Reporting the Head of Customer Interface and Supply Chain, the function of the role is to manage a portfolio of clients within the aerospace industry through: End to end account management processes, demonstrating a high level of leadership and strategic thinking Oversee the customer interface function by managing a team of account managers and customer liaison officers - guarantee each account KPI s are met and actioned accordingly Stakeholder relationships Leading presentations, ensuring that Delivery Performance is maintained at an excellent level for all customers. Be the point of escalation for customers should the need arise Orderbook Management - conduct regular performance and forecasting reviews with customers and account managers to maintain orderbook stability, sales, monitor build rates and protect and forecast risks to business capacity constraints Create robust plans and strategies to be proactive in improving site performance and customer targets Core skills/attributes needed: Extensive knowledge of managing a portfolio of customer accounts preferably withi