Job Title: Operations Manager Facilities and Cleaning Services Location: Leicester / Midlands (regular site visits) Employment Type: Part-Time (25 hours across 4 days) Full-Time available Salary: £16.00 per hour + holiday entitlement (20 days + 8 statutory) Job Overview: We are a growing commercial cleaning and facilities management company seeking an experienced Operations / Quality Manager to oversee service delivery across sites in the Midlands. This role is ideal for someone based in or around Leicester who is detail-oriented, organised, and confident in managing compliance, audits, and staff performance. This is a hands-on management role with hybrid flexibility. Key Responsibilities Quality Management and Compliance Manage and maintain ISO 9002 and ISO 14002 quality systems. Carry out regular internal audits and ensure compliance with company policies. Oversee accurate invoicing and consistency across business processes. Monitor staff attendance using a mobile workforce app. Handle customer satisfaction monitoring and client engagement. Site Audits and Service Standards Conduct site audits across cleaning and facilities contracts. Assess service standards and produce management reports. Implement and follow up on corrective actions. Work with operational teams to resolve issues quickly. Training, Health and Safety and Wellbeing Review and improve staff induction and training programmes. Ensure compliance in Health and Safety, COSHH, RIDDOR, Safeguarding. Carry out