Ready to Make a Difference Behind the Scenes?Angard Staffing is looking for motivated and detail-oriented individuals to join our team as Specialist Customer Operational Support at the Midlands Super Hub (DIRFT, Northampton NN6 7GZ).This is a fantastic opportunity to work with high-volume customers in a strategically important area that supports the future of Royal Mail''s parcel operations.What You''ll Be DoingAs a Specialist Customer Operational Support team member, you''ll play a key role in ensuring smooth communication and service delivery:Handling customer calls and emails for collection bookings, cancellations, amendments, and service issuesPerforming parcel checks and samplings on the operational floorCollaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecastsCollating and analysing forecast data and statistics for reportingWhat You''ll Be DoingAs a Specialist Customer Operational Support team member, you''ll play a key role in ensuring smooth communication and service delivery:Handling customer calls and emails for collection bookings, cancellations, amendments, and service issuesPerforming parcel checks and samplings on the operational floorCollaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecastsCollating and analysing forecast data and statistics for reportingWhat We''re Looking ForYou don''t ne