World Class Defence Organisation is currently looking to recruit a Secure Communications Service Manager subcontractor on an initial 12 month contract. This role requires broad level of knowledge of VDI environment/technology and Windows OS.Rate: £48.84 per hourLocation: Stevenage Hybrid/Remote working: 4-5 days a week likely onsite. Contract: 37 Hours per weekOvertime: Hours worked over 37 hours per week will be calculated at ''time and a quarter''Duration: 12 Months (initially and then ongoing and long-term thereafter)IR35 status: Inside IR35 (Umbrella)Secure Communications Service Manager Job Description:Digital Excellence function providing IT Services to the business. Responsibilities:Lead and manage incident management within the environmentLead and manage continuous service improvement activities within the environmentEnsure service levels are achieved or exceeded at all times by often, providing escorting of DEX and DEX suppliersLead and manage request management within the environmentLead and manage change management activities within the environmentCustomer engagement and communications with the business area and users to support DEX position and reputation as an enabler of the environmentEnsuring service availability levels of the environment and services within the environment are achieved meeting the customer needGovernance of the SyOps process within the environment ensuring policies are being met by DEX and DEX suppliersAct as a point of contact for all service