TSR are recruiting for our client, a leading, 5-star housebuilder based in the Birmingham area. They are looking for an experienced Customer Service Team Leader to join them on a permanent basis.The Customer Care team make sure home buyers receive the very best care following their home buying experience.Reporting to the Head of Customer Care, to efficiently and effectively improve and be responsible for the delivery of Customer Care within the Division.To implement the Group''s policies and procedures in relation to Customer Care, and to meet and maintain quality assurance standards in accordance with NHQB. To contribute towards the Division meeting its Customer satisfaction targets, and to manage all post-occupation customer-related issues through to resolution via the Customer Care team.You will be expected to: Ensure the Customer Care department is compliant with all SHE policies and procedures, putting the safety of our teams as first priority Organise Home Demonstrations with Sales and Construction team prior to legal completionTo ensure satisfactory completion of demonstration and handover defects via courtesy callsManage the Customer Care team effectively, to ensure that the department fully implements the company standardLiaise regularly with the Construction, Technical, Commercial and Sales departments to ensure Customer Care issues are minimised and handled efficientlyEnsure that all administration and IT systems are fully utilised and managed effectively to achie