The RoleDue to our ongoing success at Fortem, we are excited to announce that we are hiring an experienced Senior Customer Liaison Officer to join our Birmingham team. This role is based in southern Birmingham, with potential travel across the city.In this full-time position, you will lead a team of Customer Liaison Officers to enhance customer and client satisfaction across construction projects by engaging with tenants and supporting the Site Team in their duties.This is a permanent role and the core working hours are Monday to Friday 8am - 4:30pm. The CustomerYou will be part of one of Fortem''s largest Social Housing contracts, Birmingham City Council. This is an expanding 50m Repairs and Maintenance, Capital Works and Retrofit contract and the largest social housing contract in Europe. We are responsible for over 22,500 properties in the Birmingham area including low, medium and a significant number of high-rise blocks. This is a fast paced, focused and dedicated contract which we have been re-awarded 3 times and we are very proud to be able to support this exceptional client. Duties and ResponsibilitiesSenior Customer Liaison Officer responsibilities include:Lead and manage a team of customer liaison officers, being responsible for their performance and work allocationManage tenant''s expectations by undertaking a resident induction visit and keeping communication channels open throughout the duration of workEnsure all forms of communication are created, implemented, an