Are you a facilities management expert, with a background in retail and a talent for achieving seamless operational management? 

This role as Operations Manager is based at Hempstead Valley Shopping Centre in Gillingham, Kent - and part of the centre management team.

You will ensure the centre remains a safe, welcoming, and high-performing environment for its retail store tenants and thousands of daily visitors. 

The salary on offer is circa £40,000 plus an excellent benefits package that includes generous holiday allowance, annual bonus, private healthcare and dental cover too.

This isn’t just about "keeping the lights on", it’s about liaising with asset managers, marketers, building surveyors, and store managers to constantly improve the performance and appeal of the site.

What you will be doing:

• Conduct daily inspections of common areas to ensure the highest standards of safety and presentation.
• Lead and monitor performance for security, cleaning, M&E, and seasonal decorations. You will be responsible for reviewing RAMS and issuing Permits to Work.
• Work closely with building surveyors to implement 5/10 year PPM reports and manage reactive maintenance.
• Take ownership of budget setting, management, and reconciliation to ensure service efficiency.
• Act as a key point of contact for occupiers and clients, building strong relationships with the Head Office team and local stakeholders.
• Assist the marketing team with the safe implementation of events and promotional activities.

What you need to bring:

• Experience leading on facilities and operations in a similar shopping centre or large-scale retail complex
• IOSH qualification is essential; NEBOSH would be even better, and IWFM or an equivalent qualification would be helpful too
• You are proactive, flexible, and capable of communicating with everyone from onsite contractors to high-level asset managers.
• You have proven experience in producing client reports and managing complex maintenance and operations schedules.

If you have wider operational and facilities management experience in a retail environment, then we want to hear from you! Apply today.