Description About the Role: This is a pivotal position within our Housing Options Service, with an immediate start, responsible for developing, procuring, and managing our temporary accommodation portfolio. You will ensure a sufficient supply, efficient allocation, and robust management of accommodation to prevent and relieve homelessness, strictly in line with statutory requirements and best practice. This role is crucial in guiding the housing management and income recovery functions during significant changes. This includes leading on temporary accommodation strategy and income collection performance, while embedding responses to legislative reform, ombudsman standards, and judicial scrutiny. As Operations Manager, you will lead and develop a high-performing team, set ambitious objectives, and drive continuous improvement. You will be accountable for financial performance, strategic improvement, and the delivery of outstanding customer service standards. The role also involves partnership working across boundaries, representing the service internally and externally, and ensuring compliance with all relevant legislation and council policies. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Relevant degree or professional qualification or equivalent substantial experience in the field. Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Key Requirements Strictly Essential. Applicants must demonstrate all of the fol