This role is ideal for a technically skilled Systems Support Specialist in a MarTech SaaS environment. The position provides exposure to a variety of systems, automation workflows, and integrations, supporting the smooth operation of critical business platforms. The role is a first point of contact for system-related issues and contributes to optimizing processes across sales, support, and operations teams. Key ResponsibilitiesSupport and maintain business-critical systems including telephony platforms, CRM tools, AI automation workflows, and payment platformsServe as the primary contact for system-related queries from internal teamsTroubleshoot and resolve system issues, ensuring minimal disruption to business operationsCollaborate with operations and IT teams to understand system architecture, processes, and integrationsManage system configurations, user access, workflows, and automation setupsMonitor system performance and identify opportunities for optimization and efficiency improvementsSupport integrations between systems, ensuring accurate and reliable data flowDocument processes, workflows, and configurations to support knowledge sharing and scalabilityCollaborate with Product, Engineering, and third-party vendors to resolve issues or implement enhancementsAssist with onboarding and training internal users on systems and best practicesProvide backup support for senior operations and IT roles during holidays or absencesKey Skills and Experience3-4 years of experience i