Customer Service Team Leader Location: Leicester Salary: Up to 40,000 per annum Contract: Permanent, full-time (37.5 hours, Monday-Friday) A leading international engineering and manufacturing group with a long-standing presence in Leicester is seeking an experienced Customer Service Team Leader to manage a small but busy team within their customer operations function. This is an exciting opportunity to join a world-class organisation supplying vibration control and precision-engineered products across multiple industries, including automotive, rail and industrial markets. The Role You''ll be responsible for leading, coaching and developing a team of four Customer Service professionals, ensuring that all customer orders and enquiries are handled accurately, efficiently, and with exceptional service. Working closely with supply chain, production, and commercial teams, you''ll be the central link between customers and internal operations - driving communication, problem resolution and continuous improvement. Key Responsibilities Lead, motivate and develop the Customer Service team to achieve departmental targets. Manage order entry, processing, and order book monitoring to ensure timely fulfilment. Build strong operational relationships with key customers through proactive communication and problem-solving. Collaborate with Supply Chain, Sales, and SandOP teams to forecast and resolve delivery challenges. Manage customer portals (such as SupplyOn) and maintain accurate