Customer Service ManagerWakefield based - on-siteSupply and Service Industry£50,000 - £55,000Client DetailsPage Group are delighted to be working in partnership with a long standing client on the appointment of a new Customer Service Manager at their Wakefield Site. Reporting into site Directors, the role will have full leadership of an internal Customer Service Function along with a field based relationship management functionDescriptionCreate, implement and deliver the Customer Service strategy for the business to help achieve wider company objectivesLeadership of internal customer service responsible for order management, customer enquiries, updates on orders and arranging distributionLeadership of field based relationship / account managers responsible for understanding customer issues, understand customer requirements, managing complaints, and driving retention of B2B customersDrive retention through delivery of world class service to B2B Customers, ensuring Accounts are reviewed in line with contractual agreements, and SLA''s are maintainedTake ownership of escalated customer issues by being proactive and listening to customerWork cross functionally with teams including logistics, operations and credit control to ensure the end to end customer journey can be mapped out to deliver a positive experience for customersProactively manage resource in line with customer demand taking into account peak period, customer demand and understanding customers long term requirementsUs