Job Title: Night Shift Customer Service AdvisorLocation: Angel Square (Office-based with some home working)Contract: Fixed-term until 31st DecemberSalary: 12.70 - 14.00 per hour Role OverviewWe are seeking a compassionate and resilient Night Shift Customer Service Advisor to support our client. This role involves handling inbound calls from vulnerable customers during sensitive moments, providing empathetic support and guidance. The position also includes administrative responsibilities within a contact centre environment.Key ResponsibilitiesHandle inbound calls from customers with empathy, professionalism, and careSupport individuals at sensitive and emotional times, ensuring a high level of customer serviceAccurately record customer information and maintain detailed case notesComplete associated administrative tasks in line with company proceduresWork collaboratively within a small team to ensure service levels are maintainedAdhere to data protection, compliance, and internal policies Skills and ExperienceEssential:Previous contact centre or customer service experienceDesirable:Experience working night shiftsAbility to handle sensitive conversations with empathy and professionalismKey Skills:Strong communication and active listeningEmotional resilience and empathyAttention to detail and accuracyAbility to manage challenging situations calmly Shift Pattern and Working Hours4 days on / 4 days off shift patternWorking hours: 8:00 PM - 8:00 AMAverage of 37.5 hours per week (ove