Overview

Who are we?Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.Job Description

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IT Infrastructure SQL/MySQL DBAJob TitleIT Infrastructure DBAJob RoleIT Infrastructure SupportGroup CompanyHowden Group HoldingsDivisionITDepartmentInfrastructure and OperationsReporting toIT Infrastructure Data ManagerRole Summary

This role forms part of a distributed, global infrastructure team that is responsible for the continued availability and support of a hybrid on-premise and cloud infrastructure.

As part of this role you will be expected to liaise with internal teams and external suppliers and build a good working relationship.

You will need to be able to multitask, the database team are involved in at least 10 projects at anyone time and all team members must be able to switch between work streams.

Specifically, working within IT infrastructure support, providing support for Cloud and Data Centre infrastructure by drawing upon their wealth of practical and technical experience.

The role will be expected to work within a fast-pace environment, support business throughout UK, Europe and Asia.

Job Specific Skills Profile

Technical skills required for the role:

Database Installation and Configuration and ongoing maintenance,

Implement best practices for server and database configurations.

Performance Tuning and Optimization:

Monitor and optimize database performance.

Identify and resolve performance bottlenecks.

Conduct regular performance tuning activities.

Backup and Recovery:

Implement and manage database backup and recovery strategies.

Ensure data integrity and availability through regular backups.

Security Management:

Implement and manage database security policies.

Monitor and audit user access.

Apply security patches and updates.

High Availability and Disaster Recovery:

Configure and maintain high availability solutions (e.g., clustering, mirroring, AlwaysOn).

Develop and test disaster recovery plans.

General skills

T-SQL code.

Respond to alerts and proactively address issues.

Collaborate with developers in database design and optimization

Collaborate with cross-functional teams, including developers, system administrators, and network engineers.

Experience as a SQL Server DBA.

Experience as a SQL Server DBA.

Experience as a MySQL/PostgreSQL DBA.

Desirable Experience

Exposure to cloud computing such as Azure, in particular the following:

Azure SQL Database

Azure Data Factory

Microsoft Fabric

Azure Blob storage

Some ability with coding languages (PowerShell, C#, T-SQL etc).

Recent MS certifications

Data Lake technologies.

The role requires:

Demonstrate examples of similar successful positions in the past.

Be highly collaborative with the current team, management structure and business leaders.

Demonstrate a very high level of customer service and empathy to the customer issues.

Worked in the insurance or financial services sector previously.

Demonstrate a ‘Can-Do’ attitude.

Be an excellent all-round communicator through verbal and written communication, possibly multi-lingual with Spanish being highly desirable.

Core Responsibilities for all Staff

— Deliver a personal performance that contributes towards Group and/or Company achieving their objectives; Achieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff).

Delivery of Service

Consistently deliver an excellent and comprehensive service

Conduct and Integrity

Ensure all dealings are carried out with integrity and professionalism

Act in utmost good faith, in accordance with Group and/or Company policies and never risk the Company’s or the Group’s reputation

Development and Professionalism

Continuously develop skills and knowledge

Develop others where you are responsible for their performance

Must possess a passion for quality and continuous improvement

Able to multi-task and prioritise appropriately

General ResponsibilitiesClients

Develop strong relationships with the Business Units

Respond to the Business Units’ requirements as appropriate

Support the business units with their use of the IT systems

Behave with all clients (both internal and external) fairly and ethically with excellent customer service

Take ownership of issues and provide updates to users on outstanding issues.

Administration

Ensure up to date records are maintained at all times on the Group and Company systems

Interpret instructions and issues arising, and then implement actions according to policies and procedures

Support

Providing escalation support to the Group IT Service Desk

Ensuring all changes to production services are subject to change control

Producing and update documentation to improve the efficiency and effectiveness of systems

Conducting root cause analysis following unplanned disruptions to improve system availability

Conduct Problem Management of repeat incidents affecting business services

Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues

Strong analytical, problem solving and decision making skills

Compliance

Ensure compliance with all applicable Group and /or Company policies and procedures

Ensure correct authorisation is obtained and processes followed when required by the Group and/or Company policies and procedures

Ensure compliance with legal and regulatory requirements

Ensure that own performance, HR and TandC records are up to date and meet the Group’s requirements

Maintain accurate records and deal with correspondence appropriately

Ensure compliance with Anti Bribery and Corruption policy and procedures

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We\''re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you\''re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

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