We are looking for a

Guest Services Manager

(Duty Manager)to join the Front Office Department at the St Giles Hotel in London .St Giles London offers the citys best value for honest comfort and incredible convenience. Located in the heart of the historic West End, Londons main commercial and entertainment center. Our mission is to bring the St Giles experience to life by creating value, making a difference and contributing to memories that last far beyond checkout.As

Guest Services Manager

(Duty Manager) you will assist, under the direction of the Front Office Manager, in the management of Reception operations, supervising the team and ensuring that guest service is maintained to the highest standards required by the company. You will handle complaints and requests in a professional manner as well as assist the Front Office team in managing tasks from check in to attending to guests needs. You must have the ability to make decisions confidently, must remain calm and focused when faced with emergency and security situations as well as use good judgement to escalate situations whenever appropriate. You must ensure that guests are provided with consistent service throughout their stay at the St Giles Hotel and always aim to exceed expectations.You will be a dynamic individual who shares our passion for delivering an amazing and outstanding guest service with proven experience in Front Office within a similar establishment is essential. You will need to demonstrate the ability to communicate at all levels within the organization with strong communication and people skills.

An excellent and confident communicator, you will take a hands-on and proactive approach to your role with a key focus on developing and supporting your immediate colleagues. You must have a good understanding of emergency and Health and Safety procedures.This is a fantastic opportunity to join the dedicated team at the St Giles Hotels that offers excellent opportunities for career development and progression.

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