As Welcome Team Leader you will work as part of the Engagement team, leading a team of Welcome Hosts to provide a warm welcome and overall excellent visitor experience at Southwark Cathedral. Acting as a central point of contact, you will lead, support and develop the Welcome Team to deliver a friendly and engaging visit and ensure a high standard of customer service. You will work closely with the Head of Engagement to support the development of the Welcome Team through training and support, organise rotas and ensure adequate cover of all positions, and support the overall goal to increase visitor numbers, donations and visitor engagement. If you have experience in: Managing a team, supervision and team training Working within a heritage, public engagement or visitor attraction setting Dealing with customer feedback or complaints And are: Customer focused, passionate about excellent engagement and welcome A skilled and engaging communicator Committed to continuous organisation improvement and the ability to act as an agent of change, with an understanding of and enthusiasm for the Cathedral s overall vision and values, and sympathy with the Christian faith. Then we would love to hear from you. Main Duties and Responsibilities Act as main point of contact with Welcome Team acting for daily visitor engagement operations, liaising with other onsite teams, including Vergers, Retail, Property and Enterprise; Line manage the paid Welcome Team, ensuring a high standard of wel