Location: Within 10 miles of Watford Salary: up to £30,000 Employment Type: Full-Time / Permanent About the Client KBB Recruitment are representing a well-established Plumbing and Heating Merchant with a strong reputation for excellent customer service and high-quality products. This is an exciting opportunity to join a busy and supportive team within a growing business that values product knowledge, customer relationships, and career development. About the Role This role offers the successful candidate the opportunity to become a key part of the trade counter team, providing excellent service to trade and retail customers while supporting the smooth day-to-day running of the branch. Key Responsibilities: Processing sales orders, quotations, and payments accurately Building and maintaining strong relationships with trade customers Assisting customers with plumbing and heating product enquiries Handling telephone and email enquiries professionally Supporting goods in/out and stock replenishment when required Maintaining a clean, organised, and safe trade counter environment Working closely with warehouse and branch colleagues to ensure efficient customer service Upselling products and promoting current offers where appropriate Requirements / Skills: Previous experience within a plumbing and heating merchant or builders merchant preferred Strong customer service and communication skills Good knowledge of plumbing and heating products advantageous Confident using comp