We are looking for a motivated, customer service focused individual who is passionate about helping Hertfordshire residents understand their options, broaden their horizons and identify routes that support their personal and professional development. You will have the ability to manage workload, determine priorities and share best practice. About the team Step2Skills are looking for someone with a passion for empowering adults across the County to make informed, confident choices about their learning, training and employment. As part of Hertfordshire County Council, Step2Skills adult learning and employment support service provides opportunities for adults in Hertfordshire to get involved in learning and employment within the community. We aim to work with people who face barriers to education and employment such as low skills, learning or physical disabilities and mental health conditions. You will be part of a recently formed Information, Advice and Guidance Team with Step2Skills supporting the Information, Advice and Guidance Lead to fulfil the vision for the service. The Information, Advice and Guidance Team''s purpose is to provide clear, accessible pathways for adults within our provision to explore learning, training and employment opportunities. We aim to help individuals understand their options, broaden their horizons and identify progression routes that support their personal and professional development. Through collaboration and a commitment to equity, we ensure