Our client is looking for a customer-focused Collections Agent to join their growing customer support team!Your main responsibilities will involve managing outstanding accounts, supporting vulnerable customers in resolving their debts, ensuring a positive customer experience while meeting company targets and compliance standards.Your Key Duties and Responsibilities:Contact customers via phone, email, and other channels to discuss overdue accountsNegotiate repayment plans that are realistic and sustainableAssess customers'' financial situations to provide appropriate solutionsMaintain accurate and up-to-date records of all interactionsWork towards individual and team performance targetsHandle sensitive situations with professionalism and empathySkills and Requirements for this role as Collections Agent:At least 1-year recent experience as a collections agent or within a similar roleComfortable working with high volume calls and dealing with challenging situationsStrong attention to detail and organisational skillsStrong communication and negotiation skillsTrack record achieving / exceeding KPI targetsWhat''s on offer:Annual Salary circa £27 000 - £28 000 (DOE)Hybrid working option (2 days in office)25 days holiday plus bank holidaysFlexible working hours (Rota basis between 8am - 6pm)Performance based bonusesWellness planDisclaimerDue to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks