An exciting opportunity for a bright and confident Customer Service and Marketing Assistant has arisen at Old Queen Street Media (publishers of UnHerd, The Spectator and Apollo magazines).Working primarily on UnHerd (but sometimes across the portfolio), you will carry out day-to-day customer service functions such as responding to subscriber enquiries, moderating the website''s comments section, and handling shop and merchandise orders.Based in our offices overlooking St James'' Park, you will be part of a close-knit team working 5 days a week in the office. With a naturally cheerful and outgoing personality, you will be confident, proactive, and able to prioritise and juggle multiple tasks.This role would suit a recent graduate or school leaver, or someone with some work experience looking to start a career in publishing/media.Key Responsibilities

Handle day-to-day incoming customer/subscriber enquiriesComment moderation on unherd.com and our social media channelsHandle the fulfilment of merchandise and shop ordersAssist with the general running and housekeeping of the officeLiaise with our subscriptions team to ensure that processes are running efficientlyKey Skills and Knowledge

Experience of working with various CMS platforms would be beneficialThe ability to actively listen to customers so they can adequately gauge and address their needsOutstanding written and verbal communication skills, with a strong command of the English languageAbility to work to strict deadlines and capable of managing and prioritising the workloadAbility to work and thrive in a multi-tasked and fast-paced environment on your own and within a teamAnalytical and methodical approach to work with high attention to detail and numeracy; a passion for excellencePrevious experience of using analytical packages such as Google Analytics would be beneficialExcellent skills in Word, Excel and PowerPointA keen interest in politics and current affairs would put you in good steadRequirements

Experience in a customer service or marketing support roleStrong verbal and written communication skillsAbility to handle inquiries, complaints, and feedback professionallyExperience using customer service toolsPatience, empathy, and active listening skillsAbility to multitask and manage time effectivelySome remote weekend work when requiredBenefits

Salary dependent on experience5% Employer Contribution Pension SchemeGenerous Holiday Allowance with 25 days holiday per calendar year plus birthday holiday and Bank Holiday LeaveAll staff receive generous discounts at our Company restaurant, as well as free breakfast and fruitCycle to work schemeInterest-free season ticket loanEmployment details

Seniority level: Entry levelEmployment type: ContractJob function: Customer ServiceIndustries: IT Services and IT Consulting

#J-18808-Ljbffr