IT Support/Service Desk Team Leader (Microsoft 365, Azure AD, SharePoint, MSP, Active Directory) Great training and certifications on offer! An IT Support/Service Desk Team Leader (Microsoft 365, Azure AD, SharePoint, MSP, Active Directory) is required by a growing MSP investing heavily in tech and people. This is a hands-on leadership role with a fast-track path to Support Services Manager. You must have: MSP background with strong Microsoft tech supportHands-on with M365, SharePoint, Azure AD/Entra ID, Exchange Online, and Active DirectoryApplication support experienceProven team leadership (people or technical)Strong focus on SLA delivery and mentoring As an IT Support/Service Desk Team Leader, you can train and pass Certifications: when you you are rewarded with £500 per pass. You''ll work with AI tools, Unified Comms, and the latest M365 stack.As IT Support/Service Desk Team Leader you''ll:Lead 5-6 first-line engineers, manage ticket queues, hit SLAs, provide hands-on support, log time, and run regular 1:1s.You will be a point of escalation for team, engage in training and coaching from a technical perspective, and contribute to the KB. You will also be responsible for handling tickets as well. The role is hybrid, and so you will be needed in the office 2-3 days per week.What''s on offer:Opportunity to move into a broader management role£500 per certificationExposure to AI, Unified Comms, M365Progress into 2nd line leadershipStrong technical developmentIT Support/Service