Role: Customer Service Team Leader

Location: Loughborough

Reference: PV11229

Duration: Permanent

Salary: Up to -38,000 per annum

Hours: Monday to Friday, 8.30am to 5pm (37.5 Hours)

JR Personnel are an employment agency acting on behalf of a client who is looking for an experienced Team Leader to supervise and motivate the customer service team on a day to day basis.

The Opportunity: Our client is a privately owned company who is renowned for excellence. This would suit someone who is used to managing staff from a manufacturing or construction industry environment, rather than a call centre. The successful candidate also needs to come from a sales background and be able to negotiate and up-sell products.

Role profile, duties include but are not limited to:

• Manage motivate and develop a customer services team.
• Assist CSM in delivery and maintenance of a proactive approach, maximising sales opportunities.
• Assist the CSM to ensure all orders, quotes, telephone enquiries, despatches and invoices are processed accurately within agreed service levels.
• Assist in producing monthly report figures based on department performance.
• Deputise for the Customer Operations & Logistics Manager where appropriate.
• Ensure department is effectively resourced.

Essential Criteria:

• 2 yrs experience in a supervisory position.
• 1 year experience in a customer service office environment.
• Knowledge and experience of specification process ideally within the construction industry.
• Experience in Microsoft Office including Word, Excel and Outlook

Desired criteria:

• Own transport
• Manufacturing or construction environment background

Due to the number of responses generated we are unable to get back to every applicant.- If you have not heard from us within seven days you will not have been successful on this occasion.